Global Resource Corporation Ltd
Company Identification Code: 40-2323909
Agreement Overview
This agreement consists of the following sections:
1. Terms of Service
2. Website and Mobile Application Usage Rules
3. Privacy Policy
Preamble
These Terms and Conditions constitute a legally binding agreement between the customer
(hereinafter referred to as the “User”) and Global Resource Corporation Ltd (hereinafter
referred to as the “Company”), with company identification code 40-2323909. This
agreement governs the terms of use of the Company’s website and services.
By marking the consent checkbox or otherwise indicating your acceptance, you
acknowledge that you have read, understood, and agreed to these Terms and Conditions.
Before using our website or application, please carefully review these Terms and Conditions.
By proceeding, you agree to be bound by them.
1 Terms of Service
Article 1: Definitions of Terms
1.1. The terms used in this document have the following meanings:
1.1.1. Discount-A set of services offered through the app, provided by partner entities, and
made available to application users by the Company.
1.1.2. User (Visitor Status)-An individual who uses the app and is entitled to receive services
from partner entities at a standard discount of at least 10% off the service cost.
1.1.3. Partner / Partner Entity- A person or business that directly provides services through
the Company’s app. These services are offered to users with applicable discounts. The list of
partners is available on the Company’s website (iglobal.ge) and within the app (Global).
1.1.4. Subscriber (Club Member Status)-A natural person who has activated a monthly
subscription within the app, priced at GEL 19.90 per month. Subscribers receive at least a
20% discount on services offered by listed partners on both the app and the website.
Additionally, subscribers have the right to:
Provide feedback and rate the services they receive.Evaluate the Company by submitting
ratings through the in-app system.Send real-time messages to other club members.
1.1. The terms used in this document have the following meanings:
1.1.5. Mobile Application-A mobile application created by the Company, where all customers
and subscribers have their own accounts/profiles. This platform allows them to access and
take advantage of services offered by partner entities.
1.1.6. Reporting Period-A calendar month during which club members can utilize the
Company’s services based on their status. The reporting period starts on the activation date
of the subscription and ends on the same date in the following month.
Article 2: Company Obligations
2.1. The Company is responsible for creating and providing a relevant profile/account for
each customer within the mobile application.
2.2.The Company is obligated to offer customers/visitors access to at least 50 different
services from partner entities at a discount.
2.3.Each customer or subscriber is provided with the following:
2.3.1. Full access to all offers and system functionalities available within the app.
2.3.2. Information on the availability of services offered by partner entities.
2.3.3.Through an authorized representative of the Company, the quality control and
feedback process for services provided by partner entities will be conducted appropriately.
The Company’s sole purpose is to connect users with partner entities and facilitate access to
discounted services.
The Company is not responsible for the quality, delivery, or legal consequences of services
provided by partner entities.
Article 3: Payments
3.1. Subscription Payment
The subscriber pays for the service via bank payment, using the payment methods offered in
the application.The subscription fee for one month (one reporting period) must be paid in
advance. Upon payment, the subscriber is granted access to the application services for the
entire reporting period (one month).
3.2. Subscription Renewal & Deactivation
After the subscriber has paid the monthly fee, the corresponding accounting period begins.If
the subscription fee is not paid before the start of the next reporting period, the club member
status will be automatically deactivated in the mobile app.To maintain an active club member
status, the subscription fee must be paid before the start of the new accounting period.
3.3. Service Fee Adjustments
The Company reserves the right to increase or decrease the service fee at its sole
discretion.The Company will notify subscribers of any price increase at least 25 days in
advance before the new price takes effect.Any price changes will not affect the period for
which the subscriber has already paid.
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Article 4: Service Life and Terms
4.1 This document shall enter into force upon the User/Subscriber providing consent.
The Subscriber has the right to cancel their subscription at any time without providing a
reason. However, any payments made for the current subscription period are
non-refundable, except in cases where the cancellation is due to the Company’s breach of
obligations. In such cases, the Subscriber is entitled to a refund for the remaining period,
calculated proportionally from the date of the breach until the end of the reporting period.
4.2 The User/Subscriber has the right to request the termination of this agreement at any
time, which also includes the right to request the deletion, removal, or destruction of their
personal data. However, the User/Subscriber is not entitled to a refund of any fees paid for
the relevant subscription period.
4.3 After the termination of this agreement, a Company representative may contact the
User/Subscriber within a reasonable time to gather feedback.
4.4 The Company reserves the right to unilaterally amend the Terms of Service. In such
cases, the Company will notify Users/Subscribers of the changes at least 25 days before
they take effect.
Article 5: Force Majeure
5.1 The Company and/or the User/Subscriber shall be exempt from their obligations under
this agreement if their failure to fulfill such obligations is due to force majeure circumstances.
Force majeure refers to events beyond the reasonable control of the affected party, which
prevent or hinder the fulfillment of contractual obligations. Such circumstances include, but
are not limited to:
• War
• Mass riots
• Civil unrest
• Revolutions
• Strikes
• Pandemics
• Blockades
• Accidents
• Emergencies
• Fires
• Floods or other natural disasters
• Embargoes
• Government actions
• Any legal or illegal act by a third party that makes it impossible to perform
contractual obligations.
Furthermore, any changes in legislation within Georgia that negatively impact either party’s
legal standing, obligations, execution timelines, and/or costs—including, but not limited to,
actions taken by local, central, state, government, self-governing bodies, registrars,
ministries, or other authorities—shall also be considered a force majeure event.
5.2 In the event of force majeure, both parties shall be released from their mutual obligations
for the duration of such circumstances. The timeframe for fulfilling any obligations affected
by force majeure shall be proportionally extended based on the duration of the event.
6. Mobile Application Use Terms
6.1 The customer/subscriber can use the company’s services only through the mobile
application. The mobile application is accessed via the user’s/subscriber’s personal and
active profile/account.
6.2 To place an order and use the partner entity’s services, the user/subscriber must have a
device with the mobile application installed and their account/profile activated when visiting
the partner’s premises.
6.3 The company and the partner’s authorized employees have the right to verify the
customer’s identity. If it is determined that the user/subscriber has violated the mobile
application usage rules, the company has the right to block the customer’s/subscriber’s
profile/account.
6.4 The user/subscriber is required to comply with the rules and conditions established by
the partner, including but not limited to working hours, service availability, and other
applicable regulations.
6.5 The partner entity is authorized to request a deposit payment from the
customer/subscriber if the customer wishes to make a booking with the partner. In such
cases, booking-related details will be determined by the partner’s established rules, and the
user is obligated to comply with them.
6.6 The partner entity has the right to request an additional payment from the
customer/subscriber for extra services, provided that such charges have been explicitly
stated on the company’s website, publicly announced to users/subscribers, or
communicated through any other means.
6.7 The company advises customers/subscribers to communicate with the partner entity in
advance to book a service and understand the applicable rules. Otherwise, if complications
or impossibility arise regarding service acceptance at the chosen time, the company fully
disclaims any responsibility.
6.8 Any information regarding the services provided by the company can be accessed on the
company’s website (https://iglobal.ge/), within the mobile application (IGLOBAL), or by
contacting the service
6.9 The user/subscriber is not allowed to share their AIGlobal mobile app profile with any
other person. Additionally, the user/subscriber may not grant another user/subscriber the
right to access or use their profile/account. It is strictly prohibited for a user/subscriber to use
services through another user’s/subscriber’s mobile phone, device, or profile/account.
The user/subscriber is obligated to comply with the terms and conditions established by the
company, which will be communicated through the AIGlobal mobile app, the company’s
social media channels, communication groups, or any other official means of disclosure.
6.10 If a user/subscriber violates the terms of service established by the company, the
company is authorized, at its sole discretion, to:
• Suspend or terminate the provision of services to the user/subscriber.
• Refuse to provide future services.
• Demand compensation for damages resulting from the violation.
• Impose other legal consequences as permitted by applicable law.
In such cases, the company will not be obligated to refund any amounts paid by the
subscriber during the relevant period.
II. Website and Mobile App Terms of Use (Interactive Services)
1. General Terms
1.1 These Service Terms (hereinafter referred to as “Conditions”) regulate the interactive
service application forms and features provided by the company to the customer.
1.2 The company’s interactive service is available exclusively through the website
https://iglobal.ge, as well as the mobile application on the Apple Store and Google Play
(hereinafter referred to as “Interactive Service”).
1.3 The Interactive Service is a comprehensive system that includes content management,
financial transactions, partner promotion of services, mediation between the company and its
partners, as well as electronic services related to the application.
1.4 By using the Interactive Service, the user/subscriber acknowledges and fully agrees to
the terms and conditions, including the confidentiality policy.
1.5 Any continued use of the Interactive Service by the user/subscriber after reviewing the
Terms and Privacy Policy constitutes their acceptance of the rules outlined in this document.
The user/subscriber agrees to use the Interactive Service in accordance with these rules.
1. General Terms (continued)
1.6 By using the Interactive Service, the user/subscriber is considered to have agreed that
all communications and interactions within the service must comply with these Conditions.
1.7 If a user/subscriber registers and creates an account through the Interactive Service or
authorizes access within the application, it is considered that they have fully read and agreed
to these Conditions.
2. Company Copyright
2.1 All materials within the Interactive Service are legally protected. The rights to these
materials are owned by the company and may only be used with the consent of the copyright
holder, trademark owner, or other relevant rights holders.
2.2 Under no circumstances may the content of the Interactive Service be distributed,
reproduced, transmitted, republished, or modified without the company’s written consent.
2.3 Any violation of trademarks, models, copyrights, or other property rights may result in
legal consequences.
2.4 Users/subscribers may not, in whole or in part, modify, publish, transmit, participate in
the transfer or sale of, or otherwise use any content available within the Interactive Service.
Downloaded materials may not be reproduced, redistributed, or used for commercial
purposes.
3. Changes
3.1 In accordance with paragraph 4.4, if the company makes any amendments or
modifications to these Conditions, the continued use of the Interactive Service by the
user/subscriber will be considered as acceptance of the changes.
3.2 Any changes made to these Conditions will also apply to third parties
(non-users/subscribers) upon their publication through the Interactive Service.
4. Rules for Using the Interactive Service and Content
4.1 Users/subscribers must use the Interactive Service in compliance with applicable
regulations, public order, best practices, and the legislation of Georgia.
4.2 Proper use of the Interactive Service includes utilizing the company’s services,
exchanging experiences between users/subscribers and the company, and interacting in
accordance with the forms provided by the Interactive Service.
4.3 Users/subscribers are strictly prohibited from publishing, transmitting, or making
available any offensive or unlawful material through the Interactive Service. This includes,
but is not limited to, offensive, defamatory, or degrading content, content that violates privacy
rights, or any material prohibited by law.
4. Interactive Service Usage
4.5 Device Limitations
During the use of the interactive service application, users or subscribers are not allowed to
enable more than one device for accessing the service. Additionally, users must scan the
QR code provided by the company’s partner entities to activate and use the interactive
service.
4.6 User Responsibility
Users or subscribers must use the interactive service device responsibly and must not:
Grant access to the device or the interactive service to any third party.
Share or transfer access to the interactive service subscription.
Only the account holder (subscriber) to whom the device is registered is permitted to use the
interactive service.
4.7 Misuse and Termination
The company reserves the right to terminate a user’s access to interactive services provided
through the mobile application in cases of dishonest behavior. If such a termination occurs,
the user or subscriber:
Will not be entitled to a refund of any payments made.
Will lose any remaining service rights.
May be held liable for damages caused to the company or its partners due to dishonest
behavior.
4.8 Service Availability
The company provides all interactive services in accordance with these terms, which are
valid from the date the user or subscriber accepts the offer.
4. Interactive Service and Partner Responsibilities
4.9 Partner Entity Requirements
Partner entities must be equipped with the necessary technical and electronic systems to
enable the use of the application. These systems should allow users to access applicable
discounts using their own devices.
4.10 Partner Access and Service Usage
The interactive service grants partner entities access to publish and provide their services
within the platform. The use of these services must comply with the terms and conditions
available within the app for customers and subscribers.
4.11 Company’s Role and Liability
The company does not own or possess the products or services offered through the
interactive service. Any issues, deficiencies, or defects related to the services or products
provided by partner entities—whether during application usage, service delivery, or product
defects—are the sole responsibility of the respective partner entities.
4.12 User Account Registration
To open a user or subscriber account, individuals must complete the required registration
form and provide the necessary personal information.
4. User Agreement, Service Modifications, and Payments
4.13 User Agreement Confirmation
By opening an account, the user or subscriber confirms that they fully agree with the terms,
have read, understood, and accepted them.
4.14 Service Termination
If a user or subscriber stops receiving services, they will not be entitled to compensation.
However, they will continue to have access to the services until the end of the corresponding
billing period.
4.15 Service Modifications
The company reserves the right to modify or cancel any service conditions at any time.
These changes may relate to:
• Service content
• The interactive service itself
• Availability periods
• Required equipment for accessing or using the service
The company will notify customers or subscribers of any such changes at least 25 days
before they take effect.
4.16 Liability for Third-Party Services
The company is not responsible for any changes made by its partner entities regarding
access to services or facilities.
4.17 Payment Obligations
Subscribers are required to pay the service fees as determined by the company’s policies.
4.18 Payment Methods
All payments must be made in compliance with Georgia’s legal tax regulations, using the
Georgian Lari (GEL).
5. Privacy
5.1 Accuracy of Information
Customers and subscribers must provide accurate information when registering or using the
company’s services. The company is not obligated to verify the accuracy of the information
provided. However, if the company discovers that the information is inaccurate while
delivering its services, it reserves the right to:
• Cancel the customer’s or subscriber’s interactive service subscription.
• Erase any inaccurate information from its records.
• Notify all relevant partners of the inaccurate information.
5.2 Data Access and Deletion Requests
Customers and subscribers may request access to or deletion of their stored personal data
by submitting a request through the company’s designated contact form. Upon verification,
the company will:
• Provide the requested personal data to the user.
• Delete the user’s data from its database if requested.
If a customer or subscriber requests the deletion of their data, the company will no longer be
able to provide interactive services to them.
5.3 Consequences of Data Deletion
Once a user’s or subscriber’s data is deleted, they will no longer be able to access
interactive services. Additionally, any remaining service conditions or activations previously
associated with their account will no longer be valid.
6. Communication
6.1 Confidentiality of Communication
The user or subscriber agrees that all communications between club members—whether
through personal messages, chat, blogs, forums, or any other form of message
exchange—are private and confidential.
6.2 Photo Upload Guidelines
Users or subscribers can upload a maximum of three (3) photos to the app. The platform
allows users to communicate with each other and share visual content. However, the
following rules apply:
• Users may upload a personal photo or other images, such as animals or
landscapes.
• Uploading photos of another person is strictly prohibited.
• Photos containing intimate or aggressive content are not allowed.
6.3 Visibility of User Information
A user’s or subscriber’s photo, name, communication channels, photo ratings or comments,
and selected city will be visible to other registered users, subscribers, and partner entities
within the app.
7. Company Application
7.1 User Responsibility
The user or subscriber acknowledges and agrees that they are solely responsible for how
they use the interactive service and its content.
7.2 Technical Issues
(Continue with details on how the company handles technical defects.)
7.2 Technical Issues and Liability
7.2.1 Network and Technical Problems
The user or subscriber acknowledges and agrees that technical problems and delays may
occasionally arise when using the interactive service due to internet network issues. As
these events are beyond the company’s control, the company cannot be held responsible for
any data loss or other incidents that may occur while providing the interactive service.
7.2.2 Service Interruptions
The user or subscriber understands that access to the interactive service may sometimes be
temporarily unavailable, stopped, or suspended due to scheduled maintenance or other
factors beyond the company’s control.
7.2.3 Limitation of Liability
Under no circumstances will the company be liable for any losses resulting from full or partial
unavailability of the service if such issues arise beyond the company’s responsibility and
control.
7.2.4 Waiver of Claims
The user or subscriber explicitly agrees not to hold the company, its affiliates, responsible
persons, employees, or representatives liable for any potential losses, expenses, or legal
representation costs that may arise from the use of the interactive service, as outlined in
section 7.2 of this agreement.
7.2 Technical Issues and Liability (Continued)
7.2.5 No Guarantee of Uninterrupted Service
The company and any affiliated third parties do not guarantee that the interactive service will
be free from delays, interruptions, or technical issues. The company is not responsible for
any outcomes resulting from the use of the interactive service, including:
• The accuracy, reliability, or content of any requested information.
• The quality or functionality of any services or goods provided through the
interactive service.
7.2.6 No Liability for Equipment or Software Damage
The company is not responsible for any damage to equipment, hardware, or software that
may result from using the interactive service.
7.2.7 Scope of Disclaimer
This disclaimer applies to all potential damages or losses caused by:
• Errors, disruptions, or delays in service.
• Computer viruses, defects, or malfunctions.
• Delayed transmissions or communication failures.
• Unauthorized access, data theft, contract termination, or manipulation of
records.
• Improper use, fraudulent behavior, negligence, or any other action leading to
harm.
7.2.8 Data Security and Third-Party Risks
Due to the nature of the internet, the company cannot guarantee the complete security of
data transmitted through the interactive service. As a result, the company is not responsible
for any unauthorized access, misuse, or disclosure of information by third parties.
7.2 Technical Issues and Liability (Continued)
7.2.9 Public Information and Third-Party Access
Any information published by a user or subscriber in the public areas of the interactive
service may be accessible to other users, subscribers, and third parties. Additionally, such
information may appear on other websites through web browsers without the user’s or
subscriber’s knowledge. The company cannot and should not be held responsible for any
potential losses resulting from this.
7.3 Company Liability for User or Third-Party Posts
7.3.1 Responsibility for User and Third-Party Actions
The user or subscriber acknowledges that the company is not responsible for any improper
or illegal actions taken by other users, subscribers, or third parties. Any potential loss
resulting from such actions is solely at the user’s or subscriber’s own risk.
7.3.2 Accuracy and Reliability of Published Content
The company does not guarantee that any content published within the interactive
service—whether posted by users, subscribers, third parties, or unauthorized individuals—is
accurate, complete, or useful.
7.3.3 No Liability for Information-Related Harm
The company cannot and should not be held responsible for any harm or damage
experienced by a customer or subscriber due to their reliance on information available within
the interactive service.
7.3 Company Liability for Third-Party Content and Data Use
7.3.4 Third-Party Content on External Websites
The company expressly disclaims any responsibility for third-party materials posted on
external websites, even if such content is accessible through the interactive service. If a user
or subscriber chooses to access third-party web pages, they do so solely at their own risk.
The company is not liable for any consequences resulting from such access.
7.3.5 Use of Personal Information by Third Parties
The company disclaims any responsibility if a user’s or subscriber’s personal information is
used by third parties for purposes other than those originally intended. If such information is
misused by the receiving party, the company cannot be held liable for any resulting losses or
damages.
7.4 Company Application for Interactive Services
7.4.1 Liability for Products and Services
The company does not own or possess the products or services offered through its
interactive service. As a result, the company cannot be held responsible for any legal issues,
defects, or other problems that may arise while using these services.
If a product or service provided by a partner entity is defective or malfunctions, the sole
responsibility for addressing any related issues lies with the respective partner.
8. Service Usage Data
8.1 Collection and Processing of Usage Data
The company may collect and process information about how users and subscribers interact
with its services. This may include:
• Internet Provider Address (IP Address)
• Browser type and version
• Visited pages and accessed links
• Time and date of site visits
• Duration of site usage
• Device identification details
• Other relevant technical data
8.2 Cookie Data
The company may use cookies and other tracking technologies to monitor user behavior and
improve its services.
Cookies are small text files that may contain unique identifier data. These cookies are sent
to the user’s browser from the company’s website. Additionally, other technologies such as
“beacons,” “tags,” and “scripts” may be used to collect and analyze information for service
improvements.
Users and subscribers can configure their browser settings to reject cookies. However, doing
so may affect the functionality and overall experience of the interactive service.
The company may use the following types of cookies:
• Session Cookies – Used to maintain service functionality during a session.
• Preference Cookies – Used to remember user preferences.
• Security Cookies – Used for security-related purposes.
8.3 Data Usage
The company may use user or subscriber data for various purposes, including:
• Service Provision & Customer Support
• Ensuring the proper delivery of services and fulfilling contractual obligations
• Identifying users for authentication and security purposes
• Responding to inquiries, complaints, requests, or recommendations
• Managing and maintaining customer/subscriber relationships
• Payments & Transactions
• Processing payments for company services
• Marketing & Promotions
• Providing information about marketing events, promotions, or other company
initiatives
• Legal & Compliance Requirements
• Ensuring compliance with applicable laws, regulations, and industry
standards
• Assisting law enforcement agencies, government authorities, judicial bodies,
or regulatory organizations with investigations
• Technical & Security Measures
• Detecting, preventing, and resolving technical issues
• Monitoring service performance and improving user experience
• Service Updates & Communications
• Informing customers/subscribers about changes to services
• Other Business & Operational Purposes
• Sharing data with unaffiliated third parties, including:
• Service providers
• Governmental, judicial, and regulatory bodies (both within Georgia and
abroad)
• Using data for other similar or related business purposes
8.4 Analytics
The company may use third-party services to monitor and analyze how users interact with its
services. These third-party analytics providers collect data on website traffic, user behavior,
and service usage to help improve performance and user experience.
Google Analytics
Google Analytics is a web analytics service operated by Google that tracks and reports
website traffic. The collected data may be shared with other Google services, and Google
may use this data to personalize advertisements.
Users/subscribers who wish to opt out of Google Analytics tracking can install the Google
Analytics Opt-out Browser Add-on, which prevents Google from collecting and using their
data.
For more information on Google’s data protection policy, visit:
Google Privacy Policy
Piwik / Matomo
Piwik (now known as Matomo) is another web analytics provider. Users can review their
privacy policy at:
Matomo Privacy Policy
Clicky
Clicky is a web analytics service that collects and analyzes website visitor data. More details
about their data protection policies can be found at:
Clicky Privacy Policy
Statcounter
Statcounter is a web analytics service used to track website traffic and visitor interactions.
Users can review their privacy policy at:
Statcounter Privacy Policy
8.5 External Website Links
Within the service, there may be links to other websites that are not operated by the
company. If a user or subscriber chooses to visit an external website, the company strongly
advises them to review that website’s privacy policy to understand how their personal data
will be handled.
The company has no control over third-party websites and does not assume any
responsibility for their data protection policies or practices.
III. Privacy Policy
The company is committed to responsibly managing personal data and ensuring data
security within the application. The company monitors each user’s visit and interaction within
the app to enhance user experience while maintaining strict data protection standards.
In accordance with this commitment, the company ensures:
• Protection of User/Subscriber Data: The company takes appropriate security
measures to safeguard personal data.
• Legitimate Use of Data: Personal data will only be used for lawful and clearly
defined purposes.
• Compliance with Data Protection Laws: The company follows applicable
personal data protection regulations to the best of its ability.
Definition of Terms (For Privacy Policy Purposes)
• Personal Data (hereinafter referred to as “Data”) – Any information that
identifies or can be used to identify a natural person, either directly or indirectly. This
includes, but is not limited to:
• Name and surname
• Identification number
• Geolocation data
• Electronic communication identifiers
• Physical, physiological, mental, psychological, genetic, economic, cultural, or
social characteristics
• Data Processing – Any operation performed on personal data, including but
not limited to:
• Collection, retrieval, and access
• Recording, photographing, video or audio monitoring
• Organization, classification, and correlation
• Storage, modification, and restoration
• Requesting, using, blocking, or erasing data
• Disclosure through transmission, publication, distribution, or any other means
of making data available
• Automated Data Processing – Processing of data using information
technology (IT) systems and automated tools.
• Data Subject – Any natural person whose data is being processed.
• Consent of the Data Subject – A specific, informed, and voluntary action
taken by the data subject to allow the processing of their data. Consent must be freely and
clearly expressed, either:
• In writing (including electronically)
• Orally
Basics of Data Processing
The processing of personal data is carried out in accordance with the Personal Data
Protection Law of Georgia, Article 5, which outlines the principles of data processing.
Purpose of Personal Data Processing
When a user/subscriber registers within the application, they provide the following personal
data:
• Full Name (First and Last Name)
• City of Residence
• Mobile Phone Number
• Email Address
The company processes this data to ensure the proper and efficient delivery of services to
users/subscribers.
Limitations on Data Processing
• The company does not process special categories of personal data, including:
• Health-related data
• Genetic data
• Biometric data
• The company does not process personal data related to banking operations.
Any financial transactions are handled exclusively by the relevant financial institution and are
not processed by the company.
Legal Basis for Data Processing
The company processes user/subscriber data based on the agreement between the
company and the user/subscriber. This agreement outlines the rights and obligations of both
parties, ensuring compliance with legal and regulatory requirements.
The company processes personal data for the following purposes:
1. To fulfill contractual obligations and provide services efficiently.
2. To ensure communication with users/subscribers regarding service updates,
security, or other necessary information.
3. To improve user experience by analyzing service usage patterns.
4. To comply with legal and regulatory requirements imposed by governing
authorities.
Customer/Subscriber Data Processing Purposes
The company processes personal data to:
1. Manage customer/subscriber relationships effectively.
2. Introduce new products and services to enhance user experience.
3. Develop and implement targeted marketing activities based on user
preferences.
4. Provide customers/subscribers with information about company services and
products.
5. Customize the application and its components to meet user needs.
6. Improve company services through continuous development and
optimization.
7. Ensure service quality in compliance with applicable regulations and
agreements.
8. Receive customer/subscriber feedback and address claims or complaints.
9. Test new products, systems, or services before their full implementation.
10. Send notifications related to in-app activities, such as successful purchases
or service updates.
11. Pursue other legitimate purposes as provided under the Personal Data
Protection Law of Georgia.
Personal Data Rights and Obligations
User/Subscriber Responsibilities
Users/subscribers are obligated to provide the company with complete and accurate
information necessary for receiving services.
User/Subscriber Rights
As data subjects, customers/subscribers have the right to:
1. Access their personal data processed by the company.
2. Request correction or updating of inaccurate or incomplete personal data.
3. Request deletion of personal data when processing is no longer necessary or
lawful.
4. Object to the processing of their personal data under certain legal conditions.
5. Receive information about data processing purposes, legal grounds, and
retention periods.
6. Withdraw consent for data processing, unless required by law or contractual
obligations.
These rights are protected under the Personal Data Protection Law of Georgia and other
applicable regulations.
User/Subscriber Rights Regarding Personal Data Processing
Users/subscribers have the following rights concerning their personal data, in accordance
with the Personal Data Protection Law of Georgia:
1. Confirmation of Data Processing
• The user/subscriber can request confirmation from the company regarding
whether their personal data is being processed.
• If data is being processed, the company must provide access to the protected
personal data.
• If no data processing is occurring, the company must confirm this.
2. Access to Personal Data
• Upon request, the company must provide a free copy of the user’s personal
data within 10 business days.
3. Information About Data Collection and Processing
• Users/subscribers have the right to request information about:
• The source from which their data was collected.
• The legal basis and purpose of data processing.
• The storage period of their data or, if a specific period cannot be determined,
the criteria used to establish the storage period.
• Data protection measures implemented by the company.
• The recipients or categories of recipients to whom personal data is
transferred, including the basis and purpose of such transfers.
4. Request for Data Correction or Deletion
• Users/subscribers can request the correction, updating, or completion of
incorrect, inaccurate, or incomplete personal data.
• They may also request the termination, deletion, or destruction of their
personal data if its processing is no longer necessary or lawful.
5. Restriction of Data Processing
• In specific cases provided by the Personal Data Protection Law of Georgia,
users/subscribers can request that the company blocks the processing of their data.
6. Request for Data Transfer
• Users/subscribers may request a copy of their personal data to be transferred
to them or another entity, where legally applicable.
These rights help ensure transparency and control over personal data processing while
safeguarding user privacy.
Additional User/Subscriber Rights Regarding Personal Data
In addition to the previously mentioned rights, users/subscribers also have the right to:
1. Opt-Out of Marketing Communications
• Users can request at any time that the company stops sending marketing
notifications (if applicable).
• The company must respect this request within 7 working days and cease
using the user’s personal data for direct marketing purposes.
2. Withdraw Consent for Data Processing
• Users can withdraw their previously given consent for personal data
processing at any time.
• They can also request restrictions on how their data is processed.
• To exercise this right, users must notify the company via email.
• The company is obligated to stop processing the data within 10 working days
of receiving the request.
3. Consequences of Refusing Data Processing
• If a user refuses to provide personal information or requests the termination of
data processing, this may:
• Delay or make it impossible for the company to fulfill its obligations to the
user.
• Prevent access to certain services, including account/profile management
and service use.
4. Filing a Complaint About Data Processing
• Users have the right to file a complaint regarding the processing of their
personal data with:
• The Personal Data Protection Service
• A court of law
These rights ensure that users maintain full control over how their personal data is used
while allowing them to challenge any unauthorized processing.
Personal Data Storage Period and Security Measures
1. Security of Data Transmission
• While the company takes commercially reasonable security measures to
protect personal data, it cannot guarantee absolute security for data transmitted over the
internet or wireless networks.
• The company partners only with organizations that prioritize data protection,
but users should be aware that no system is completely risk-free.
2. Duration of Data Storage
• The company retains user data only as long as necessary to fulfill the
purpose for which it was collected.
• After a user cancels their account/profile, their data will be stored for up to
one (1) year in accordance with:
• Company policies
• Legal and regulatory requirements
3. How Personal Data is Collected and Shared
• The company collects personal data when users fill out a registration form.
• Data may be shared with third parties under conditions outlined in the
company’s policy.
Direct Marketing and Data Subject Consent
1. Types of Personal Data Processed for Direct Marketing
• For direct marketing purposes, including advertising notifications, promotions,
draws, and discounts, the company may process the following personal data:
• Full Name (First and Last Name)
• Phone Number
• Email Address
2. User’s Right to Withdraw Consent
• Users/Subscribers have the right to opt-out of direct marketing at any time.
• The request to stop receiving marketing communications can be made
through the same channel used for direct marketing.
3. Company’s Obligation to Stop Marketing Communications
• The company respects the user’s decision to opt out of marketing
communications.
• Once a request is received, the company will cease using personal data for
direct marketing within a reasonable time, but no later than 7 working days.
Company Identification Code: 40-2323909
Agreement Overview
This agreement consists of the following sections:
1. Terms of Service
2. Website and Mobile Application Usage Rules
3. Privacy Policy
Preamble
These Terms and Conditions constitute a legally binding agreement between the customer
(hereinafter referred to as the “User”) and Global Resource Corporation Ltd (hereinafter
referred to as the “Company”), with company identification code 40-2323909. This
agreement governs the terms of use of the Company’s website and services.
By marking the consent checkbox or otherwise indicating your acceptance, you
acknowledge that you have read, understood, and agreed to these Terms and Conditions.
Before using our website or application, please carefully review these Terms and Conditions.
By proceeding, you agree to be bound by them.
1 Terms of Service
Article 1: Definitions of Terms
1.1. The terms used in this document have the following meanings:
1.1.1. Discount-A set of services offered through the app, provided by partner entities, and
made available to application users by the Company.
1.1.2. User (Visitor Status)-An individual who uses the app and is entitled to receive services
from partner entities at a standard discount of at least 10% off the service cost.
1.1.3. Partner / Partner Entity- A person or business that directly provides services through
the Company’s app. These services are offered to users with applicable discounts. The list of
partners is available on the Company’s website (iglobal.ge) and within the app (Global).
1.1.4. Subscriber (Club Member Status)-A natural person who has activated a monthly
subscription within the app, priced at GEL 19.90 per month. Subscribers receive at least a
20% discount on services offered by listed partners on both the app and the website.
Additionally, subscribers have the right to:
Provide feedback and rate the services they receive.Evaluate the Company by submitting
ratings through the in-app system.Send real-time messages to other club members.
1.1. The terms used in this document have the following meanings:
1.1.5. Mobile Application-A mobile application created by the Company, where all customers
and subscribers have their own accounts/profiles. This platform allows them to access and
take advantage of services offered by partner entities.
1.1.6. Reporting Period-A calendar month during which club members can utilize the
Company’s services based on their status. The reporting period starts on the activation date
of the subscription and ends on the same date in the following month.
Article 2: Company Obligations
2.1. The Company is responsible for creating and providing a relevant profile/account for
each customer within the mobile application.
2.2.The Company is obligated to offer customers/visitors access to at least 50 different
services from partner entities at a discount.
2.3.Each customer or subscriber is provided with the following:
2.3.1. Full access to all offers and system functionalities available within the app.
2.3.2. Information on the availability of services offered by partner entities.
2.3.3.Through an authorized representative of the Company, the quality control and
feedback process for services provided by partner entities will be conducted appropriately.
The Company’s sole purpose is to connect users with partner entities and facilitate access to
discounted services.
The Company is not responsible for the quality, delivery, or legal consequences of services
provided by partner entities.
Article 3: Payments
3.1. Subscription Payment
The subscriber pays for the service via bank payment, using the payment methods offered in
the application.The subscription fee for one month (one reporting period) must be paid in
advance. Upon payment, the subscriber is granted access to the application services for the
entire reporting period (one month).
3.2. Subscription Renewal & Deactivation
After the subscriber has paid the monthly fee, the corresponding accounting period begins.If
the subscription fee is not paid before the start of the next reporting period, the club member
status will be automatically deactivated in the mobile app.To maintain an active club member
status, the subscription fee must be paid before the start of the new accounting period.
3.3. Service Fee Adjustments
The Company reserves the right to increase or decrease the service fee at its sole
discretion.The Company will notify subscribers of any price increase at least 25 days in
advance before the new price takes effect.Any price changes will not affect the period for
which the subscriber has already paid.
3. 4. Article 3. Does visitor Status Having On cusnot apply by Application Enjoying the tomers.
Article 4: Service Life and Terms
4.1 This document shall enter into force upon the User/Subscriber providing consent.
The Subscriber has the right to cancel their subscription at any time without providing a
reason. However, any payments made for the current subscription period are
non-refundable, except in cases where the cancellation is due to the Company’s breach of
obligations. In such cases, the Subscriber is entitled to a refund for the remaining period,
calculated proportionally from the date of the breach until the end of the reporting period.
4.2 The User/Subscriber has the right to request the termination of this agreement at any
time, which also includes the right to request the deletion, removal, or destruction of their
personal data. However, the User/Subscriber is not entitled to a refund of any fees paid for
the relevant subscription period.
4.3 After the termination of this agreement, a Company representative may contact the
User/Subscriber within a reasonable time to gather feedback.
4.4 The Company reserves the right to unilaterally amend the Terms of Service. In such
cases, the Company will notify Users/Subscribers of the changes at least 25 days before
they take effect.
Article 5: Force Majeure
5.1 The Company and/or the User/Subscriber shall be exempt from their obligations under
this agreement if their failure to fulfill such obligations is due to force majeure circumstances.
Force majeure refers to events beyond the reasonable control of the affected party, which
prevent or hinder the fulfillment of contractual obligations. Such circumstances include, but
are not limited to:
• War
• Mass riots
• Civil unrest
• Revolutions
• Strikes
• Pandemics
• Blockades
• Accidents
• Emergencies
• Fires
• Floods or other natural disasters
• Embargoes
• Government actions
• Any legal or illegal act by a third party that makes it impossible to perform
contractual obligations.
Furthermore, any changes in legislation within Georgia that negatively impact either party’s
legal standing, obligations, execution timelines, and/or costs—including, but not limited to,
actions taken by local, central, state, government, self-governing bodies, registrars,
ministries, or other authorities—shall also be considered a force majeure event.
5.2 In the event of force majeure, both parties shall be released from their mutual obligations
for the duration of such circumstances. The timeframe for fulfilling any obligations affected
by force majeure shall be proportionally extended based on the duration of the event.
6. Mobile Application Use Terms
6.1 The customer/subscriber can use the company’s services only through the mobile
application. The mobile application is accessed via the user’s/subscriber’s personal and
active profile/account.
6.2 To place an order and use the partner entity’s services, the user/subscriber must have a
device with the mobile application installed and their account/profile activated when visiting
the partner’s premises.
6.3 The company and the partner’s authorized employees have the right to verify the
customer’s identity. If it is determined that the user/subscriber has violated the mobile
application usage rules, the company has the right to block the customer’s/subscriber’s
profile/account.
6.4 The user/subscriber is required to comply with the rules and conditions established by
the partner, including but not limited to working hours, service availability, and other
applicable regulations.
6.5 The partner entity is authorized to request a deposit payment from the
customer/subscriber if the customer wishes to make a booking with the partner. In such
cases, booking-related details will be determined by the partner’s established rules, and the
user is obligated to comply with them.
6.6 The partner entity has the right to request an additional payment from the
customer/subscriber for extra services, provided that such charges have been explicitly
stated on the company’s website, publicly announced to users/subscribers, or
communicated through any other means.
6.7 The company advises customers/subscribers to communicate with the partner entity in
advance to book a service and understand the applicable rules. Otherwise, if complications
or impossibility arise regarding service acceptance at the chosen time, the company fully
disclaims any responsibility.
6.8 Any information regarding the services provided by the company can be accessed on the
company’s website (https://iglobal.ge/), within the mobile application (IGLOBAL), or by
contacting the service
6.9 The user/subscriber is not allowed to share their AIGlobal mobile app profile with any
other person. Additionally, the user/subscriber may not grant another user/subscriber the
right to access or use their profile/account. It is strictly prohibited for a user/subscriber to use
services through another user’s/subscriber’s mobile phone, device, or profile/account.
The user/subscriber is obligated to comply with the terms and conditions established by the
company, which will be communicated through the AIGlobal mobile app, the company’s
social media channels, communication groups, or any other official means of disclosure.
6.10 If a user/subscriber violates the terms of service established by the company, the
company is authorized, at its sole discretion, to:
• Suspend or terminate the provision of services to the user/subscriber.
• Refuse to provide future services.
• Demand compensation for damages resulting from the violation.
• Impose other legal consequences as permitted by applicable law.
In such cases, the company will not be obligated to refund any amounts paid by the
subscriber during the relevant period.
II. Website and Mobile App Terms of Use (Interactive Services)
1. General Terms
1.1 These Service Terms (hereinafter referred to as “Conditions”) regulate the interactive
service application forms and features provided by the company to the customer.
1.2 The company’s interactive service is available exclusively through the website
https://iglobal.ge, as well as the mobile application on the Apple Store and Google Play
(hereinafter referred to as “Interactive Service”).
1.3 The Interactive Service is a comprehensive system that includes content management,
financial transactions, partner promotion of services, mediation between the company and its
partners, as well as electronic services related to the application.
1.4 By using the Interactive Service, the user/subscriber acknowledges and fully agrees to
the terms and conditions, including the confidentiality policy.
1.5 Any continued use of the Interactive Service by the user/subscriber after reviewing the
Terms and Privacy Policy constitutes their acceptance of the rules outlined in this document.
The user/subscriber agrees to use the Interactive Service in accordance with these rules.
1. General Terms (continued)
1.6 By using the Interactive Service, the user/subscriber is considered to have agreed that
all communications and interactions within the service must comply with these Conditions.
1.7 If a user/subscriber registers and creates an account through the Interactive Service or
authorizes access within the application, it is considered that they have fully read and agreed
to these Conditions.
2. Company Copyright
2.1 All materials within the Interactive Service are legally protected. The rights to these
materials are owned by the company and may only be used with the consent of the copyright
holder, trademark owner, or other relevant rights holders.
2.2 Under no circumstances may the content of the Interactive Service be distributed,
reproduced, transmitted, republished, or modified without the company’s written consent.
2.3 Any violation of trademarks, models, copyrights, or other property rights may result in
legal consequences.
2.4 Users/subscribers may not, in whole or in part, modify, publish, transmit, participate in
the transfer or sale of, or otherwise use any content available within the Interactive Service.
Downloaded materials may not be reproduced, redistributed, or used for commercial
purposes.
3. Changes
3.1 In accordance with paragraph 4.4, if the company makes any amendments or
modifications to these Conditions, the continued use of the Interactive Service by the
user/subscriber will be considered as acceptance of the changes.
3.2 Any changes made to these Conditions will also apply to third parties
(non-users/subscribers) upon their publication through the Interactive Service.
4. Rules for Using the Interactive Service and Content
4.1 Users/subscribers must use the Interactive Service in compliance with applicable
regulations, public order, best practices, and the legislation of Georgia.
4.2 Proper use of the Interactive Service includes utilizing the company’s services,
exchanging experiences between users/subscribers and the company, and interacting in
accordance with the forms provided by the Interactive Service.
4.3 Users/subscribers are strictly prohibited from publishing, transmitting, or making
available any offensive or unlawful material through the Interactive Service. This includes,
but is not limited to, offensive, defamatory, or degrading content, content that violates privacy
rights, or any material prohibited by law.
4. Interactive Service Usage
4.5 Device Limitations
During the use of the interactive service application, users or subscribers are not allowed to
enable more than one device for accessing the service. Additionally, users must scan the
QR code provided by the company’s partner entities to activate and use the interactive
service.
4.6 User Responsibility
Users or subscribers must use the interactive service device responsibly and must not:
Grant access to the device or the interactive service to any third party.
Share or transfer access to the interactive service subscription.
Only the account holder (subscriber) to whom the device is registered is permitted to use the
interactive service.
4.7 Misuse and Termination
The company reserves the right to terminate a user’s access to interactive services provided
through the mobile application in cases of dishonest behavior. If such a termination occurs,
the user or subscriber:
Will not be entitled to a refund of any payments made.
Will lose any remaining service rights.
May be held liable for damages caused to the company or its partners due to dishonest
behavior.
4.8 Service Availability
The company provides all interactive services in accordance with these terms, which are
valid from the date the user or subscriber accepts the offer.
4. Interactive Service and Partner Responsibilities
4.9 Partner Entity Requirements
Partner entities must be equipped with the necessary technical and electronic systems to
enable the use of the application. These systems should allow users to access applicable
discounts using their own devices.
4.10 Partner Access and Service Usage
The interactive service grants partner entities access to publish and provide their services
within the platform. The use of these services must comply with the terms and conditions
available within the app for customers and subscribers.
4.11 Company’s Role and Liability
The company does not own or possess the products or services offered through the
interactive service. Any issues, deficiencies, or defects related to the services or products
provided by partner entities—whether during application usage, service delivery, or product
defects—are the sole responsibility of the respective partner entities.
4.12 User Account Registration
To open a user or subscriber account, individuals must complete the required registration
form and provide the necessary personal information.
4. User Agreement, Service Modifications, and Payments
4.13 User Agreement Confirmation
By opening an account, the user or subscriber confirms that they fully agree with the terms,
have read, understood, and accepted them.
4.14 Service Termination
If a user or subscriber stops receiving services, they will not be entitled to compensation.
However, they will continue to have access to the services until the end of the corresponding
billing period.
4.15 Service Modifications
The company reserves the right to modify or cancel any service conditions at any time.
These changes may relate to:
• Service content
• The interactive service itself
• Availability periods
• Required equipment for accessing or using the service
The company will notify customers or subscribers of any such changes at least 25 days
before they take effect.
4.16 Liability for Third-Party Services
The company is not responsible for any changes made by its partner entities regarding
access to services or facilities.
4.17 Payment Obligations
Subscribers are required to pay the service fees as determined by the company’s policies.
4.18 Payment Methods
All payments must be made in compliance with Georgia’s legal tax regulations, using the
Georgian Lari (GEL).
5. Privacy
5.1 Accuracy of Information
Customers and subscribers must provide accurate information when registering or using the
company’s services. The company is not obligated to verify the accuracy of the information
provided. However, if the company discovers that the information is inaccurate while
delivering its services, it reserves the right to:
• Cancel the customer’s or subscriber’s interactive service subscription.
• Erase any inaccurate information from its records.
• Notify all relevant partners of the inaccurate information.
5.2 Data Access and Deletion Requests
Customers and subscribers may request access to or deletion of their stored personal data
by submitting a request through the company’s designated contact form. Upon verification,
the company will:
• Provide the requested personal data to the user.
• Delete the user’s data from its database if requested.
If a customer or subscriber requests the deletion of their data, the company will no longer be
able to provide interactive services to them.
5.3 Consequences of Data Deletion
Once a user’s or subscriber’s data is deleted, they will no longer be able to access
interactive services. Additionally, any remaining service conditions or activations previously
associated with their account will no longer be valid.
6. Communication
6.1 Confidentiality of Communication
The user or subscriber agrees that all communications between club members—whether
through personal messages, chat, blogs, forums, or any other form of message
exchange—are private and confidential.
6.2 Photo Upload Guidelines
Users or subscribers can upload a maximum of three (3) photos to the app. The platform
allows users to communicate with each other and share visual content. However, the
following rules apply:
• Users may upload a personal photo or other images, such as animals or
landscapes.
• Uploading photos of another person is strictly prohibited.
• Photos containing intimate or aggressive content are not allowed.
6.3 Visibility of User Information
A user’s or subscriber’s photo, name, communication channels, photo ratings or comments,
and selected city will be visible to other registered users, subscribers, and partner entities
within the app.
7. Company Application
7.1 User Responsibility
The user or subscriber acknowledges and agrees that they are solely responsible for how
they use the interactive service and its content.
7.2 Technical Issues
(Continue with details on how the company handles technical defects.)
7.2 Technical Issues and Liability
7.2.1 Network and Technical Problems
The user or subscriber acknowledges and agrees that technical problems and delays may
occasionally arise when using the interactive service due to internet network issues. As
these events are beyond the company’s control, the company cannot be held responsible for
any data loss or other incidents that may occur while providing the interactive service.
7.2.2 Service Interruptions
The user or subscriber understands that access to the interactive service may sometimes be
temporarily unavailable, stopped, or suspended due to scheduled maintenance or other
factors beyond the company’s control.
7.2.3 Limitation of Liability
Under no circumstances will the company be liable for any losses resulting from full or partial
unavailability of the service if such issues arise beyond the company’s responsibility and
control.
7.2.4 Waiver of Claims
The user or subscriber explicitly agrees not to hold the company, its affiliates, responsible
persons, employees, or representatives liable for any potential losses, expenses, or legal
representation costs that may arise from the use of the interactive service, as outlined in
section 7.2 of this agreement.
7.2 Technical Issues and Liability (Continued)
7.2.5 No Guarantee of Uninterrupted Service
The company and any affiliated third parties do not guarantee that the interactive service will
be free from delays, interruptions, or technical issues. The company is not responsible for
any outcomes resulting from the use of the interactive service, including:
• The accuracy, reliability, or content of any requested information.
• The quality or functionality of any services or goods provided through the
interactive service.
7.2.6 No Liability for Equipment or Software Damage
The company is not responsible for any damage to equipment, hardware, or software that
may result from using the interactive service.
7.2.7 Scope of Disclaimer
This disclaimer applies to all potential damages or losses caused by:
• Errors, disruptions, or delays in service.
• Computer viruses, defects, or malfunctions.
• Delayed transmissions or communication failures.
• Unauthorized access, data theft, contract termination, or manipulation of
records.
• Improper use, fraudulent behavior, negligence, or any other action leading to
harm.
7.2.8 Data Security and Third-Party Risks
Due to the nature of the internet, the company cannot guarantee the complete security of
data transmitted through the interactive service. As a result, the company is not responsible
for any unauthorized access, misuse, or disclosure of information by third parties.
7.2 Technical Issues and Liability (Continued)
7.2.9 Public Information and Third-Party Access
Any information published by a user or subscriber in the public areas of the interactive
service may be accessible to other users, subscribers, and third parties. Additionally, such
information may appear on other websites through web browsers without the user’s or
subscriber’s knowledge. The company cannot and should not be held responsible for any
potential losses resulting from this.
7.3 Company Liability for User or Third-Party Posts
7.3.1 Responsibility for User and Third-Party Actions
The user or subscriber acknowledges that the company is not responsible for any improper
or illegal actions taken by other users, subscribers, or third parties. Any potential loss
resulting from such actions is solely at the user’s or subscriber’s own risk.
7.3.2 Accuracy and Reliability of Published Content
The company does not guarantee that any content published within the interactive
service—whether posted by users, subscribers, third parties, or unauthorized individuals—is
accurate, complete, or useful.
7.3.3 No Liability for Information-Related Harm
The company cannot and should not be held responsible for any harm or damage
experienced by a customer or subscriber due to their reliance on information available within
the interactive service.
7.3 Company Liability for Third-Party Content and Data Use
7.3.4 Third-Party Content on External Websites
The company expressly disclaims any responsibility for third-party materials posted on
external websites, even if such content is accessible through the interactive service. If a user
or subscriber chooses to access third-party web pages, they do so solely at their own risk.
The company is not liable for any consequences resulting from such access.
7.3.5 Use of Personal Information by Third Parties
The company disclaims any responsibility if a user’s or subscriber’s personal information is
used by third parties for purposes other than those originally intended. If such information is
misused by the receiving party, the company cannot be held liable for any resulting losses or
damages.
7.4 Company Application for Interactive Services
7.4.1 Liability for Products and Services
The company does not own or possess the products or services offered through its
interactive service. As a result, the company cannot be held responsible for any legal issues,
defects, or other problems that may arise while using these services.
If a product or service provided by a partner entity is defective or malfunctions, the sole
responsibility for addressing any related issues lies with the respective partner.
8. Service Usage Data
8.1 Collection and Processing of Usage Data
The company may collect and process information about how users and subscribers interact
with its services. This may include:
• Internet Provider Address (IP Address)
• Browser type and version
• Visited pages and accessed links
• Time and date of site visits
• Duration of site usage
• Device identification details
• Other relevant technical data
8.2 Cookie Data
The company may use cookies and other tracking technologies to monitor user behavior and
improve its services.
Cookies are small text files that may contain unique identifier data. These cookies are sent
to the user’s browser from the company’s website. Additionally, other technologies such as
“beacons,” “tags,” and “scripts” may be used to collect and analyze information for service
improvements.
Users and subscribers can configure their browser settings to reject cookies. However, doing
so may affect the functionality and overall experience of the interactive service.
The company may use the following types of cookies:
• Session Cookies – Used to maintain service functionality during a session.
• Preference Cookies – Used to remember user preferences.
• Security Cookies – Used for security-related purposes.
8.3 Data Usage
The company may use user or subscriber data for various purposes, including:
• Service Provision & Customer Support
• Ensuring the proper delivery of services and fulfilling contractual obligations
• Identifying users for authentication and security purposes
• Responding to inquiries, complaints, requests, or recommendations
• Managing and maintaining customer/subscriber relationships
• Payments & Transactions
• Processing payments for company services
• Marketing & Promotions
• Providing information about marketing events, promotions, or other company
initiatives
• Legal & Compliance Requirements
• Ensuring compliance with applicable laws, regulations, and industry
standards
• Assisting law enforcement agencies, government authorities, judicial bodies,
or regulatory organizations with investigations
• Technical & Security Measures
• Detecting, preventing, and resolving technical issues
• Monitoring service performance and improving user experience
• Service Updates & Communications
• Informing customers/subscribers about changes to services
• Other Business & Operational Purposes
• Sharing data with unaffiliated third parties, including:
• Service providers
• Governmental, judicial, and regulatory bodies (both within Georgia and
abroad)
• Using data for other similar or related business purposes
8.4 Analytics
The company may use third-party services to monitor and analyze how users interact with its
services. These third-party analytics providers collect data on website traffic, user behavior,
and service usage to help improve performance and user experience.
Google Analytics
Google Analytics is a web analytics service operated by Google that tracks and reports
website traffic. The collected data may be shared with other Google services, and Google
may use this data to personalize advertisements.
Users/subscribers who wish to opt out of Google Analytics tracking can install the Google
Analytics Opt-out Browser Add-on, which prevents Google from collecting and using their
data.
For more information on Google’s data protection policy, visit:
Google Privacy Policy
Piwik / Matomo
Piwik (now known as Matomo) is another web analytics provider. Users can review their
privacy policy at:
Matomo Privacy Policy
Clicky
Clicky is a web analytics service that collects and analyzes website visitor data. More details
about their data protection policies can be found at:
Clicky Privacy Policy
Statcounter
Statcounter is a web analytics service used to track website traffic and visitor interactions.
Users can review their privacy policy at:
Statcounter Privacy Policy
8.5 External Website Links
Within the service, there may be links to other websites that are not operated by the
company. If a user or subscriber chooses to visit an external website, the company strongly
advises them to review that website’s privacy policy to understand how their personal data
will be handled.
The company has no control over third-party websites and does not assume any
responsibility for their data protection policies or practices.
III. Privacy Policy
The company is committed to responsibly managing personal data and ensuring data
security within the application. The company monitors each user’s visit and interaction within
the app to enhance user experience while maintaining strict data protection standards.
In accordance with this commitment, the company ensures:
• Protection of User/Subscriber Data: The company takes appropriate security
measures to safeguard personal data.
• Legitimate Use of Data: Personal data will only be used for lawful and clearly
defined purposes.
• Compliance with Data Protection Laws: The company follows applicable
personal data protection regulations to the best of its ability.
Definition of Terms (For Privacy Policy Purposes)
• Personal Data (hereinafter referred to as “Data”) – Any information that
identifies or can be used to identify a natural person, either directly or indirectly. This
includes, but is not limited to:
• Name and surname
• Identification number
• Geolocation data
• Electronic communication identifiers
• Physical, physiological, mental, psychological, genetic, economic, cultural, or
social characteristics
• Data Processing – Any operation performed on personal data, including but
not limited to:
• Collection, retrieval, and access
• Recording, photographing, video or audio monitoring
• Organization, classification, and correlation
• Storage, modification, and restoration
• Requesting, using, blocking, or erasing data
• Disclosure through transmission, publication, distribution, or any other means
of making data available
• Automated Data Processing – Processing of data using information
technology (IT) systems and automated tools.
• Data Subject – Any natural person whose data is being processed.
• Consent of the Data Subject – A specific, informed, and voluntary action
taken by the data subject to allow the processing of their data. Consent must be freely and
clearly expressed, either:
• In writing (including electronically)
• Orally
Basics of Data Processing
The processing of personal data is carried out in accordance with the Personal Data
Protection Law of Georgia, Article 5, which outlines the principles of data processing.
Purpose of Personal Data Processing
When a user/subscriber registers within the application, they provide the following personal
data:
• Full Name (First and Last Name)
• City of Residence
• Mobile Phone Number
• Email Address
The company processes this data to ensure the proper and efficient delivery of services to
users/subscribers.
Limitations on Data Processing
• The company does not process special categories of personal data, including:
• Health-related data
• Genetic data
• Biometric data
• The company does not process personal data related to banking operations.
Any financial transactions are handled exclusively by the relevant financial institution and are
not processed by the company.
Legal Basis for Data Processing
The company processes user/subscriber data based on the agreement between the
company and the user/subscriber. This agreement outlines the rights and obligations of both
parties, ensuring compliance with legal and regulatory requirements.
The company processes personal data for the following purposes:
1. To fulfill contractual obligations and provide services efficiently.
2. To ensure communication with users/subscribers regarding service updates,
security, or other necessary information.
3. To improve user experience by analyzing service usage patterns.
4. To comply with legal and regulatory requirements imposed by governing
authorities.
Customer/Subscriber Data Processing Purposes
The company processes personal data to:
1. Manage customer/subscriber relationships effectively.
2. Introduce new products and services to enhance user experience.
3. Develop and implement targeted marketing activities based on user
preferences.
4. Provide customers/subscribers with information about company services and
products.
5. Customize the application and its components to meet user needs.
6. Improve company services through continuous development and
optimization.
7. Ensure service quality in compliance with applicable regulations and
agreements.
8. Receive customer/subscriber feedback and address claims or complaints.
9. Test new products, systems, or services before their full implementation.
10. Send notifications related to in-app activities, such as successful purchases
or service updates.
11. Pursue other legitimate purposes as provided under the Personal Data
Protection Law of Georgia.
Personal Data Rights and Obligations
User/Subscriber Responsibilities
Users/subscribers are obligated to provide the company with complete and accurate
information necessary for receiving services.
User/Subscriber Rights
As data subjects, customers/subscribers have the right to:
1. Access their personal data processed by the company.
2. Request correction or updating of inaccurate or incomplete personal data.
3. Request deletion of personal data when processing is no longer necessary or
lawful.
4. Object to the processing of their personal data under certain legal conditions.
5. Receive information about data processing purposes, legal grounds, and
retention periods.
6. Withdraw consent for data processing, unless required by law or contractual
obligations.
These rights are protected under the Personal Data Protection Law of Georgia and other
applicable regulations.
User/Subscriber Rights Regarding Personal Data Processing
Users/subscribers have the following rights concerning their personal data, in accordance
with the Personal Data Protection Law of Georgia:
1. Confirmation of Data Processing
• The user/subscriber can request confirmation from the company regarding
whether their personal data is being processed.
• If data is being processed, the company must provide access to the protected
personal data.
• If no data processing is occurring, the company must confirm this.
2. Access to Personal Data
• Upon request, the company must provide a free copy of the user’s personal
data within 10 business days.
3. Information About Data Collection and Processing
• Users/subscribers have the right to request information about:
• The source from which their data was collected.
• The legal basis and purpose of data processing.
• The storage period of their data or, if a specific period cannot be determined,
the criteria used to establish the storage period.
• Data protection measures implemented by the company.
• The recipients or categories of recipients to whom personal data is
transferred, including the basis and purpose of such transfers.
4. Request for Data Correction or Deletion
• Users/subscribers can request the correction, updating, or completion of
incorrect, inaccurate, or incomplete personal data.
• They may also request the termination, deletion, or destruction of their
personal data if its processing is no longer necessary or lawful.
5. Restriction of Data Processing
• In specific cases provided by the Personal Data Protection Law of Georgia,
users/subscribers can request that the company blocks the processing of their data.
6. Request for Data Transfer
• Users/subscribers may request a copy of their personal data to be transferred
to them or another entity, where legally applicable.
These rights help ensure transparency and control over personal data processing while
safeguarding user privacy.
Additional User/Subscriber Rights Regarding Personal Data
In addition to the previously mentioned rights, users/subscribers also have the right to:
1. Opt-Out of Marketing Communications
• Users can request at any time that the company stops sending marketing
notifications (if applicable).
• The company must respect this request within 7 working days and cease
using the user’s personal data for direct marketing purposes.
2. Withdraw Consent for Data Processing
• Users can withdraw their previously given consent for personal data
processing at any time.
• They can also request restrictions on how their data is processed.
• To exercise this right, users must notify the company via email.
• The company is obligated to stop processing the data within 10 working days
of receiving the request.
3. Consequences of Refusing Data Processing
• If a user refuses to provide personal information or requests the termination of
data processing, this may:
• Delay or make it impossible for the company to fulfill its obligations to the
user.
• Prevent access to certain services, including account/profile management
and service use.
4. Filing a Complaint About Data Processing
• Users have the right to file a complaint regarding the processing of their
personal data with:
• The Personal Data Protection Service
• A court of law
These rights ensure that users maintain full control over how their personal data is used
while allowing them to challenge any unauthorized processing.
Personal Data Storage Period and Security Measures
1. Security of Data Transmission
• While the company takes commercially reasonable security measures to
protect personal data, it cannot guarantee absolute security for data transmitted over the
internet or wireless networks.
• The company partners only with organizations that prioritize data protection,
but users should be aware that no system is completely risk-free.
2. Duration of Data Storage
• The company retains user data only as long as necessary to fulfill the
purpose for which it was collected.
• After a user cancels their account/profile, their data will be stored for up to
one (1) year in accordance with:
• Company policies
• Legal and regulatory requirements
3. How Personal Data is Collected and Shared
• The company collects personal data when users fill out a registration form.
• Data may be shared with third parties under conditions outlined in the
company’s policy.
Direct Marketing and Data Subject Consent
1. Types of Personal Data Processed for Direct Marketing
• For direct marketing purposes, including advertising notifications, promotions,
draws, and discounts, the company may process the following personal data:
• Full Name (First and Last Name)
• Phone Number
• Email Address
2. User’s Right to Withdraw Consent
• Users/Subscribers have the right to opt-out of direct marketing at any time.
• The request to stop receiving marketing communications can be made
through the same channel used for direct marketing.
3. Company’s Obligation to Stop Marketing Communications
• The company respects the user’s decision to opt out of marketing
communications.
• Once a request is received, the company will cease using personal data for
direct marketing within a reasonable time, but no later than 7 working days.
